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Shimano Crankset Inspection Program

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  • 1 h
  • Singapore

Service Description

Shimano has launched a voluntary inspection and replacement program for some bonded 11-speed HOLLOWTECH II road cranksets produced before July 2019 for a possible bonding separation issue. The applicable model numbers are ULTEGRA FC-6800, FC-R8000, DURA-ACE FC-9000, FC-R9100 and FC-R9100-P. The model numbers are stamped on the inside of the crank arm near the bottom of the arm. If your crankset has one of these applicable model numbers, please identify the production code stamped on your crank arm. A production code is stamped on the inside of the crank arm near the bottom of the arm. The affected models are pre-July 2019 production and have one of the following two-letter production codes on back side of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF. If your crankset has one of these production codes, we will inspect your crankset without charge, and if your crankset shows bonding separation, you will be provided with a free replacement crankset.

Contact Details

  • 51 Kampong Bugis, Singapore


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